Telstra glitches continue as ‘secondary’ outage hits triple-zero calls and regional trains remain stranded

Telstra has apologised for a national outage that has stopped trains, transactions and some triple-zero calls. Photograph: George Chan/AAP View image in fullscreen Telstra has apologised for a national outage that has stopped trains, transactions and some triple-zero calls. Photograph: George Chan/AAP Telstra glitches continue as ‘secondary’ outage hits triple-zero calls and regional trains remain stranded Carrier says some still unable to connect to emergency hotline a day after initial mobile network outage Follow our Australia news live blog for latest updates Get our breaking news email , free app or daily news podcast Telstra customers are still having trouble calling triple zero on Thursday morning as the telecommunications giant confirmed a secondary issue stemming from Wednesday’s national outage continued to impact calls. Some who tried to call the emergency hotline were receiving an error message and their phones would try to connect to an alternative network, Telstra said. Customers have been urged to wait for the phone to connect to another network, or use a different device to make their call. The winter of our disconnect: how Telstra’s outage wrought havoc across a continent Read more The federal communications minister, Anika Wells, told ABC radio: “In some instances calls are going straight to message bank. In some instances, 000 calls were not going through. “It has been largely resolved, but there are still residual problems,” she said. Sign up for the Breaking News Australia email In a statement early Thursday, Telstra said: “We’re deeply sorry for the impact this issue has had on so many people.” As of 6.30am on Thursday morning, Telstra said the occurrence of the secondary triple-zero issue had been reduced by 90%. But the minister for industry, Tim Ayres, told the ABC on Thursday that “100% is the only acceptable figure here”. The telco’s issues have continued to wreak havoc across Australia. All the trains on Victoria’s regional rail network were still suspended on Thursday morning, up to and including the morning peak travel period. “The V/Line network continues to be impacted following the nationwide Telstra telecommunications outage, with passenger services unable to operate,” V/Line said in a statement on its website. Wells said she had not yet heard of any “adverse outcomes” linked to the continuing triple-zero issues as Ayres revealed there would be a full investigation into the outages. “Communications and digital infrastructure [are] part of the lifeblood of the economy,” he said. “Each of these operators has responsibilities here. “The framework is there to manage those, to make sure we’ve got a transparent investigative framework and to apply penalties where it’s necessary.” Thousands of customers were unable to make calls or access data on Wednesday after a software defect affected Telstra’s systems, the telco said. skip past newsletter promotion after newsletter promotion The Telstra outage is a stark reminder o